FAQ's | Co-Lab Pantry | Co-Lab Pantry

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FAQ's


Where do you deliver to?

Co-lab Pantry delivers right across Victoria and Australia wide. To check your postcode to see if we deliver to you, enter your postcode on the location icon on the top right of the page, then browse the products to see which ones are marked available to you.

When will I receive my order?

Next day for Melbourne Metro if you order by 2pm*, otherwise 1-3 business days on products that aren't available for next day (Regional deliveries may vary 1-2 days). You can also request a specific delivery date if you're in Melbourne Metro.

If I order from different brands, will I get separate parcels or will it all come as one?

The beauty of Co-lab Pantry is that we do the running around for you. You can cross-purchase between over 150 brands and we'll consolidate your goods into one parcel. Please note, Ned's Bake breads and pastries are dispatched directly from their Bakery as these goods are baked fresh and perishable. You may receive these on a seperate day due to their 2 day lead time and baking days. 


What are the delivery fees?

Cross-purchase between over 150 brands with one shipping fee:
Melbourne Metro - $11.95
Regional Victoria - $20.95
All states outside of Victoria - $28.95


What happens if I am not home to receive my order?

If nobody is home, the driver will find a safe spot to leave your parcel. If there is no safe spot to leave, the parcel will be returned back to Co-lab Pantry and we will be in contact to re-issue (if goods contain perishable items, we may discuss potential replacements if need be). 


What should I do if I have a problem with my order?

Please email the support team at support@colabpantry.com.au with your order number.


What is the return policy?

Should your goods/items be faulty, damaged, or incorrect please email support@colabpantry.com.au with your order number and details. Please note, we do not offer a return for change of mind.


I’m a restaurant/cafe/bar/supplier and would like to sell my pantry items on the Co-lab Pantry platform. How do I join?

You can submit an application by registering your interest at partners.colabpantry.com.au. A member of the Co-lab Pantry team will be in touch to discuss.


I’m an individual/business and would like to enquire about hosting events/workshops on the Co-lab Pantry platform. How can I apply?

You can submit your interest by emailing info@co-labpantry.com.au. A member of the Co-lab Pantry team will be in touch to discuss.


How can I view your privacy policy?

Read our privacy policy here.


I have another question that's not on this list.

Please email the team at info@co-labpantry.com.au with any additional queries and we’ll be happy to help out.